Our Contact Centre office hours are:
Monday, Tuesday & Wednesday 9:30am – 4pm
& Friday 9:30am – 3pm
For any further information outside of these hours (and in the interest of confidentiality) please email contactcentre@hopefamilycentre.org directly.
We offer all children and their families accessing our Contact Centre a warm welcome to our centre in Bromyard, Herefordshire, situated halfway between Hereford and Worcester. Our primary concern is the wellbeing and comfort of children and our purpose built centre is perfect for this. With a good range of resources available, on-site parking and pre-visits to children and parents/carers everyone is made to feel settled and relaxed. We have lots of resources and toys for the children to use during their visit which means there is always something new for children to enjoy and saves parents/carers worrying about what to bring along. We work closely with parents and carers and support them as much as possible to make sure everything runs smoothly.
Hope is a member of NACCC (National Association for Child Contact Centres) and has Enhanced Accreditation with them and we offer supervised and supported contact visits as well as a handover service when needed. We are a registered charity with over 20 years experience working with families and children. Our Contact Centre staff team is not only experienced in arranging contact visits but are trained and used to working with families and children who understand the complexity of issues involved. They have a good working relationship with other professionals including Cafcass, NACCC, solicitors and social care professionals.
We are commissioned by Cafcass to deliver Child Contact Interventions for the Herefordshire and Worcestershire area and work closely with a wide range of professionals to support children and families in establishing visits. We are used to working with babies, young children and school age children and understand that this can require a lot of patience and understanding. We remain neutral at all times and will do our very best to help all those involved.
For more details please download our leaflet (PDF reader required) or email us at contactcentre@hopefamilycentre.org by clicking this link. For our price list please click here.
For Safeguarding or any other policy please contact our Centre Administration Manager Anna Beddows or you can download a copy of the Safeguarding policy here.
Referral Forms – Only one needs to be completed and returned to the Contact Centre (contactcentre@hopefamilycentre.org)
To access further advice and guidance that may help you and your child/ren the following links and website may be useful:
https://www.cafcass.gov.uk/grown-ups/parents-and-carers/divorce-and-separation/parenting-plan/
https://www.splittingup-putkidsfirst.org.uk/home
Hope for Children & their Families will always provide the highest quality support and service in all areas of our work where possible. We will offer an opportunity to provide feedback informally and formally throughout your involvement with our services to ensure we maintain high standards.
If, however, you feel our service has not met your expectations and would like to make a complaint about the service you have received, you can find details on how to do this in our Complaints policy which can be found here.
