We have a team of full and part time staff and volunteers. Overall day to day responsibility for the Charity and its operations is held by the CEO who works with the management team and staff to create a warm and friendly place where respect, value and professionalism come together to support the community. The teams deliver a wide variety of services and support from the Centre and on an outreach basis.
The Charity’s Board of Trustees is responsible for the governance and guidance of the charity and our Patron Sir Andrew McFarlane has supported us from our humble beginnings and we are most grateful for all he does for us. All our stakeholders and supporters are of great importance to us and give invaluable time and resources that really help us offer much needed services.
The Charity is a member of NACCC, NDNA, EY Alliance and is registered with Ofsted.
The organisation has several departments including Admin & Finance; a Community Café; a Family Time Contact Centre, an Early Years provision and a Support Services team.
The Admin department oversees the smooth running of the Centre and is the first point of contact for visitors. Providing essential admin support to all areas of the Charity, as well as ensuring compliance with regard to H&S, HR and other legal matters, they are managed by Anna Beddows. The Admin team also manage the rental and hire of the training rooms and facilities that are available at the Centre.
Hope Café is our community café open to the public and has the only free Soft Play Zone in Bromyard. The café team serves freshly prepared food and lunches and welcome visitors from all over the county and also prepare and cook healthy, nutritious lunches daily for the children attending the Early Years setting.
Heidi Mulholland is the Manager and Designated Safeguarding Lead of the Support Services Team, who work with adults, families and children, offering groups, activities and individual support to the community.
Mickey Littlewood-Ree is the Manager and Designated Safeguarding Lead for our Child Contact department. A team of professionally trained family time workers deliver week and weekend family time sessions to families and children.
Lauren Norledge is the Manager and Designated Safeguarding Lead at our Early Years setting. Our EY setting is rated Good by Ofsted and has 3 rooms for babies, toddlers and preschoolers.
Blaise White and Faye Powell form the Finance Department at Hope and together oversee the smooth running of Management Reports, Annual Accounts, invoicing and budgets, utilities, contracts and all finance related matters on behalf of the charity. Blaise joined Hope in 2017 as Finance Officer and previously worked as an FD for a large third sector organisation. Faye joined the charity in March 2025 and is local to the Bromyard area.
If you are interested in visiting us or would like to learn more about what we do please call us on 01885 488495 or visit our Friends of Hope or Donate pages
