There are 36 full and part time staff employed and a team of volunteers who deliver services at Hope. A Board of Trustees with responsibility for the governance and guidance of the Charity is led by Sarah Kelly, Chair of Trustees. The CEO, Sarah Eardley, has responsibility for the team of staff and volunteers on a day to day basis and has overall executive and operational responsibility. Our Patron, Sir Andrew McFarlane, has supported us from our humble beginnings and we are most pleased to continue to count him amongst our supporters. Our stakeholders and supporters are of great importance and offer invaluable time and resources that help us offer much needed services.
Sarah Eardley has been CEO for 3 years and has worked in the Third Sector for nearly 18 years with a wide experience of leading, developing and managing support services to communities, children, women, families and adults. Both the CEO and Chair of Trustees are members of ACEVO and AoC, respectively, and the Charity is a member of NCVO, NACCC, amongst others and has ISO 9001 accreditation.
The organisation comprises 6 departments: Admin; Cafe; Child Contact Centre; Early Years; Family Support Service and Finance.
The Admin team is the backbone of the Charity that oversees the smooth running of the Centre and is the first point of contact for visitors. They provide essential admin support to all areas of the Charity, as well as ensure compliance with regard to H&S, HR and other matters. They are by led Anna Beddows who has worked for HOPE for over 10 years and who is also responsible for our ISO 9001 accreditation and all our HR and recruitment. The Admin team manage the rental and hire of the training rooms and facilities that are available at the Centre.
Oscar’s Café is our community café open to the public and with the only Soft Play Zone in Bromyard. The cafe team is led by Netti Evans, who used to run the cafe at Bringsty Common. They serve freshly prepared food and lunches from 10 in the morning to 3 in the afternoon and welcome visitors from all over the county. As well as this they also prepare and cook lunches daily for the children who attend the Early Years setting on site. The café supports the Centre and other departments providing refreshments for other organisations using our facilities for training and meetings as well as providing buffets and lunches.
Our Child Contact Centre offers supervised and supported contact to families and children and is coordinated by Louise Galloway. Louise started work at HOPE as a volunteer many years ago and worked in Family Support before taking on this important role in our newest department. She is dedicated to ensuring that all children who come to HOPE are at the forefront of our service and is committed to the highest of safeguarding standards. We accept referrals from private and law cases as well as deliver a contract on behalf of CAFCASS for Worcestershire and Herefordshire court areas.
Rachel Cross, EY manager, is responsible for the Early Years onsite nursery and preschool departments. Her role is to safeguard every child in our nursery and preschool and oversee the learning and development of every child who attends our setting. She has worked at HOPE for many years and is an experienced practitioner who previously led our preschool department. She is an experienced Early Years practitioner who is SEND trained and is passionate about enriching the experiences and development of all children who come to HOPE Early Years. We are currently judged Outstanding by Ofsted.
Our Family Support Service is managed by Heidi Mulholland alongside a team of qualified and experienced family support workers. Heidi joined the team in 2016 and has managed the team since 2017. She has over 15 years experience working with children and families. The team’s remit is to deliver the Children’s Centre service on behalf of the charity and offer support and guidance to families who seek help and support. They work across a rural area and with families and children and share information and support to families with children under 5. They offer support at the Centre but also in the community through an outreach service of visits and group activities. They play a key role in partnering with Health Visitors and Midwifery and local Early Years providers to ensure all children under 5 in the local area receive access to services and support that is needed.
Blaise White joined Hope in 2017 as Finance Officer and previously worked as an FD for a large third sector organisation. He has many years finance and accounting experience and his work includes managing the Early Years billing and invoicing process; producing Management reports for the CEO and Board Finance Reports; managing our Utilities contracts and overseeing all finance related matters on behalf of the Charity.
To see the structure of the organisation please click on this link 2018 Organisation Chart