Accessibility, Additional Support and SEND provision
It is a priority for us to ensure that our Centre is accessible and that all visitors feel welcome, comfortable and valued.
You can find key information below about accessibility at our Centre as well as details of the services we provide.
Our Centre SENCo is Mim Francis and you can get in touch either by phoning main reception on 01885 488495 or emailing mim.francis@hopefamilycentre.org
We have free on-site parking, including three designated disabled bays. There is a lift leading up to our café. To support those with limited mobility, we have resting places available in the entrances to our two main buildings.
Centre Support services SEND support – We offer 1:1 or small group SEND sessions in our on-site sensory room or another location to suit the child. The sessions are flexible and are based around the needs of the individual. Please contact reception to find out more.
Early Years SEND support – please see our Early Years tab for more information about SEND support in our EY department
Specialists – We work closely with a range of specialist support services including health visitors, Speech and Language Therapists and the local Portage team. Getting the right help and support to meet your needs or the needs of your child with SEND is not always easy. If you’re feeling overwhelmed, or unsure about any aspect of your family life, please get in touch with us for support as we are here to help.
SEND noticeboard – Our SEND noticeboard is located in the hallway of the Oak building.
Local offer – Herefordshire Council’s Local Offer is where families can find out about the support, services and information available for children and young people with SEND in Herefordshire. Click this link to find out more www.herefordshire.gov.uk/localoffer
Sensory support packs – We have a selection of sensory packs for visitors to use during their time at the Centre. If you wish to use one of the support packs during your visit, please ask at main reception.
Communication stations and symbols – We have symbolised signage and posters around the Centre. We have four communication stations full of useful, symbolised guides and communication aids. You can find symbolised copies of our food and drinks menu in the café, as well as large print copies available upon request.
Sensory room – Our sensory room is available for public hire. Our space is designed for you and is suitable for all ages. Please phone reception on 01885 488495 for further details.
Sensory Stars – Our weekly Sensory Stars group runs on a Tuesday, with the 0-pre-walkers session at 10:30-11:15am and early walkers – 5 years session taking place between 1:30 – 2:15pm. Places are limited and booking is essential. These sessions are free to attend but donations are welcome. Please see our website What’s On or our Facebook page or phone reception on 01885 488495 to find out more and to book.
Some feedback from our Sensory Stars sessions:
“These sessions have been amazing. Both have felt at ease almost straight away. They love experiencing the new toys and items. It’s a relaxing and calming area which helps the boys to try everything. Having a small group makes the experience even better”.
“My son loves getting amongst all the colourful and wonderful sensory activities. Always happy and excited to come!”
“We are loving the sessions you are providing. Each session is different and exciting for all who attend. She is happy and loves to attend, thank you so much”
The Hope Centre will always provide the highest quality support and service in all areas of our work where possible. We will offer an opportunity to provide feedback informally and formally throughout your involvement with our services to ensure we maintain high standards. If, however, you feel our service has not met your expectations and would like to make a complaint about the service you have received, you can find details on how to do this in our Complaints & Comments policy & procedure.
