Supporting the community
We are going to open the café from September 14th and look forward to seeing you all again. Please note that things will be a little different and so we would like you to call us on check out Facebook and/or Twitter for our latest news. We will be open on Mondays, Thursdays and Fridays initially. We will be running a booking system and you will need to call us on 07377 890027 for more details of how to book and what you will need to do.
We look forward to seeing you very soon!
Earlier in the year, Anna Beddows was promoted to the post of Centre Admin Manager and joins Heidi Mulholland as part of the senior management team supporting the CEO in the smooth running and operations of the Centre. Anna has worked at Hope for many, many years and has always been a most loyal and supportive colleague to her team and the charity. Anna and her team manage the all important administrative side of running a busy centre and she ably supports 
her colleagues and the centre with her HR and H&S responsibilities. She played a key role in overseeing the acquistion of our excellent quality management standards accreditation and her promotion reflects the hard work and acknowledgement of her achievements.
Heidi Mulholland has recently been promoted to a new role of Services Manager. Heidi has been working at Hope for just over 4 and a half years and originally joined the team as a very experienced and skilled Family Support Worker. After just over a year with us, she was promoted to lead the team delivering our Child
ren’s Centre service in Bromyard and since then has played a key role supporting the CEO in developing services and succeeding in the delivery of the Children’s Centre services. During her time at Hope, she has become a much valued and respected colleague and has also developed excellent relationships with the people and professionals in the local community. I am delighted that she has accepted this newly created role of Services Manager that will give her a much wider remit to use her excellent professional and personal skills with those she around her. Heidi will manage the Children’s Centre, the Child Contact Centre and Hope Community Hub, our latest addition to services available.
Hope Community Hub has been running for just over 2 months and here’s an update on what’s been achieved so far:
Who are we helping? At the moment of those we support 31.5% are over 70, 50% are between 25 and 70 and the rest under 25.
W
hat have we done? Since June, we have delivered 512 individual pieces of support and help to the local community. We have delivered over 200 meals to those who need them. We receive referrals for support from our partners in teh community and from community residents. We continue to engage with all our stakeholders and beneficiaries on a regular basis and are supporting over 30 households with different needs.
What can we do? We are all professionally trained in supporting people and are trained to listen, support and respect confidentially at all times. We are all trained in safeguarding and act sensitively and respectfully. We can listen, we can visit (safely at the moment), we can talk and we can help.
How can I get support? You can ring or text us on 07395 959240 or mail info@hopefamilycentre.org
As we come to the end of month two, Heidi Mulholland and the Hub team are really happy to have been helping our local community and giving people advice, guidance, emotional support and practical help. We’ve had a great response from local partners and professionals in the community who have given us some lovely feedback and told us what a great service we are offering. We’re so pleased that people are referring to the service and would like to thank the Council, health teams and local schools for making sure help is being offered.
Referring to us is easy and only take a phone call or text and we will get back in touch really quickly. All staff are safeguarding trained and DBS checked and experienced in offering help and support without judgment, so please don’t hesitate to get in touch because we know how hard it is to ask for help sometimes.
We recently launched our Hope Holiday Hub service to help with food and cooking and are using the fabulous team in our cafe (currently closed) to cook healthy meals with a delicious pud as well as lunch boxes for children. All meals come with a recipe card and allergen advice so you can have a go at home if you fancy!
If you want to chat or discuss anything, call us 07395 959240 or email info@hopefamilycentre.org.
We are delighted to announce the launch of HOPE Community Hub Support & Help for All thanks to The National Lottery Community Fund. The new project will provide support and help to all members of the community via a dedicated team of staff offering practical and emotional support.
Who is on the team?
Heidi Mulholland is the Project Coordinator who will manage and oversee the project. Working with her are Louise Davies, Netti Evans and Karen Stocker who will offer support and advice in response to requests for help. Mandy Williams will manage the administration and data monitoring for the project. Overall responsibility for the project lies with Sarah Eardley.
What will we do?
We know that the pandemic has made these challenging times and that the difficulties are causing a great deal of distress. Our team of trained and experienced staff will be on hand to listen, talk and support.
We have set up a help line, 07395 959240, to make contact with us and ask for help.
How to get help?
Call 07395 959240 or
email info@hopefamilycentre.org or
Complete this form Hope Community Hub Self Referral Form
If you are from another organisation and would like to make a request for help, please use this form Hope Community Hub Professional Referral Form
We will help with issues such as domestic abuse, mental wellbeing and budgeting. We will provide gardening help, cook and deliver meals, offer menu ideas and healthy eating recipes. We hope this support will help people at a time when we are having to live without our usual networks of support and we are apart from those we would normally be with. We will use our strong links with other community support organisations and partners to help people access the right help and support.
