We value all the comments and feedback that we receive.  For everyone at the charity, it makes a difference to how we do what we do and helps us make sure we are doing the right things to help.  We think giving feedback matters because it shows us how to improve and is a useful way of checking our service is relevant and what people need.  Here are some of the most recent comments we’ve had from some of the people involved with us:

“I can’t thank the hope enough for all of their ongoing support for my little girl and me. Even through this terrible pandemic they have put 110% dedication and hard work in to helping lots of families.  Thank you Hope Centre and a massive thank you to all the staff x”

“Just talking to someone over videocall once a week has been really good for my mental health. It has been a lonely time not seeing family and friends as much as i could before. All the staff are friendly and helpful and I don’t feel so alone”

“Thank you so much for helping me… I was really struggling to access any support with COVID and this has helped me so much thank you”

We are going to open the café from September 14th and look forward to seeing you all again. Please note that things will be a little different and so we would like you to call us on check out Facebook and/or Twitter for our latest news.  We will be open on Mondays, Thursdays and Fridays initially. We will be running a booking system and you will need to call us on 07377 890027 for more details of how to book and what you will need to do.

We look forward to seeing you very soon!

Earlier in the year, Anna Beddows was promoted to the post of Centre Admin Manager and joins Heidi Mulholland as part of the senior management team supporting the CEO in the smooth running and operations of the Centre.   Anna has worked at Hope for many, many years and has always been a most loyal and supportive colleague to her team and the charity.  Anna and her team manage the all important administrative side of running a busy centre and she ably supports her colleagues and the centre with her HR and H&S responsibilities.  She played a key role in overseeing the acquistion of our excellent quality management standards accreditation and her promotion reflects the hard work and acknowledgement of her achievements.

Heidi Mulholland has recently been promoted to a new role of Services Manager. Heidi has been working at Hope for just over 4 and a half years and originally joined the team as a very experienced and skilled Family Support Worker.  After just over a year with us, she was promoted to lead the team delivering our Children’s Centre service in Bromyard and since then has played a key role supporting the CEO in developing services and succeeding in the delivery of the Children’s Centre services. During her time at Hope, she has become a much valued and respected colleague and has also developed excellent relationships with the people and professionals in the local community. I am delighted that she has accepted this newly created role of Services Manager that will give her a much wider remit to use her excellent professional and personal skills with those she around her. Heidi will manage the Children’s Centre, the Child Contact Centre and Hope Community Hub, our latest addition to services available.

Hope Community Hub has been running for just over 2 months and here’s an update on what’s been achieved so far:

Who are we helping? At the moment of those we support 31.5% are over 70, 50% are between 25 and 70 and the rest under 25.

What have we done? Since June, we have delivered 512 individual pieces of support and help to the local community. We have delivered over 200 meals to those who need them. We receive referrals for support from our partners in teh community and from community residents. We continue to engage with all our stakeholders and beneficiaries on a regular basis and are supporting over 30 households with different needs.

What can we do? We are all professionally trained in supporting people and are trained to listen, support and respect confidentially at all times. We are all trained in safeguarding and act sensitively and respectfully.  We can listen, we can visit (safely at the moment), we can talk and we can help.

How can I get support? You can ring or text us on 07395 959240 or mail info@hopefamilycentre.org