HOPE questionnaire feedback
Earlier this summer HOPE asked our service users to give us feedback so that we could improve what we do. We had lots of comments and we’ve already made changes to make our services better. Have a look below at what we’ve done so far.
Adult Learning
| What you said | What we’ve done |
|---|---|
| Use more social media | We’re making better use of Facebook and Twitter to help keep everyone informed |
| More advertising/outreach I have done four courses and love them. Needs more advertising, though | We’ll soon be using an improved email service to tell you about new courses at HOPE |
| I’ve missed courses that had only been advertised near the butterfly room board | We’re redesigning our leaflets to be more eye-catching and readable |
Oscar’s Coffee House
| What you said | What we’ve done |
|---|---|
| Prices slightly high … prices a little steep on some things Jacket potato a little expensive | We’ve dropped the prices on several items on the menu: • Jacket potatoes • Salads • Soups |
| Make Soft Play a regular activity on Saturday | Soft Play is coming back! And we’re using Facebook and Twitter to let you know about other groups, events and menu changes at Oscar’s |
Family Groups
| What you said | What we’ve done |
|---|---|
| Afternoon Groups would also be great | Afternoon Tea and Storytime will be once a month starting on 30 June |
| Soft Play to be available throughout the holidays | Soft Play and other Groups are being planned. We’ll advertise them. |
| Communications and advertisement inconsistent | We’ll use Facebook and Twitter more to keep you up to date |
Early Years Education
| What you said | What we’ve done |
|---|---|
| Would love a regular newsletter | Building Blocks, our Early Years Education newsletter is out! More editions to come |
| Would like to see lunch menus in advance Details of what will be on lunch menus would be good so parents can plan evening meals | We now have a four-week menu on our notice boards and on email |
| See the Parent’s information boards at HOPE for more feedback and answers |
We always welcome your comments and we’ll continue to make changes to how we do things in response to your feedback, so please do tell us what you think of our services. You can leave your feedback at reception or by email to info@hopefamilycentre.org.
