Supporting the community
We would like to share a letter that has been provided to us by Balfour Beatty on carrying out the road works to the bridge at Stoke Lacy.
It explains what, when and how long the works are taking place along with contact information for any questions that are not answered in the letter, it also has a map to show where the closure is on the A465.
Please see – Essential Information Letter
We would like to say a huge thanks to our loyal Friends of Hope members for the purchase of the new car park lights.
Friends of Hope raises funds through an annual membership schemes which entitles you to discount in our community café.
The new bollards mean the car park will be better lit when the light fades and this will help everyone using the centre.
If you would like to help support us please click here to join.
The thoughts and views of those who use our Centre matter to us. To make sure our services are what you want we ask for feedback from everyone after they use the centre and twice a year for a week we also ask visitors to complete a Snapshot survey. In our most recent survey in April, 100% of you would recommend us to friends and family and of 98% respondents were either satisfied or very satisfied with the service they had received. We are very grateful to everyone for taking the time to support us. We are here to support our local community including professionals and other organisations that use the facilities. Below we have compiled some of the comments and views of those who have taken time to give us feedback. Thank you to everyone for their participation.
This year 3 staff received nominations for awards in the ISO QSL Good Egg awards
Anna Beddows in the Supporting Egg category –
Anna has been our ISO quality manager since we acquired accreditation and the standard. Her diligence in ensuring a consistency of standards across the charity is key in our professionalism and she makes sure everyone adheres to the high standards she has set.”
Netti Evans in the Quality Egg category –
“This year Netti has made massive improvements in the running of our community café… She works tirelessly and selflessly to get to know her customers and makes sure everyone gets fab service.”
Blaise White in the Green Egg category –
“This year Blaise has introduced several new schemes in the finance department.
He is determined to reduce our paper output by reducing the amount of paper systems and is working on migrating our customer invoice system to an electronic one.”
Congrats to all 3 for their nominations and to Blaise for winning the Green Egg Award.
After a great night of Bingo on Friday at Bromyard Public Hall we want to shout out a big THANK YOU to Tina who called the numbers for us and to everyone who came along.
We raised £821 and were overwhelmed by the turnout and support for our charity. On behalf of everyone at the Hope Centre thank you to local businesses, family and friends and suppliers who baked cakes, bought raffle tickets and donated prizes – we are feeling very grateful!
The prizes were amazing and the turnout was brilliant!
Thank you to everyone who contributed and made the night the success it was. We all enjoyed it and will be back again soon hopefully!
